We keep up to date with government  guidance and are in touch with local authorities and regulatory agencies to determine what’s appropriate for people safety in our buildings and grounds. 

As an independent and flexible hotel, we are able to implement changes with greater ease and commitment than the big groups. 

Processes that promote safety. You will notice some changes in our normal booking process. For example, we will try and complete a lot of the formalities of booking and check in/ check out remotely. You will still be greeted personally – albeit, we may be behind some subtle barriers. This is because we still want to make your stay personal and we still want to be vigilant about who is in our hotel, for the sake of everyone’s safety. You will be asked to sign (with a sanitised pen!) a COVID symptom free declaration. Whilst we won’t take your temperature, we reserve the right to do this (remotely, of course). You’d also want the assurance that other residents and our staff are similarly symptom free. 

We will store contact details for at least 21 days to assist the government’s track and trace initiative.

We know that there is a significant boost to covid safety if we are able to able to rest rooms between guest occupations. We therefore rest each room for 50 hours between change of occupants. Most other hotels cannot offer this and still offer a competitive rate. Rooms are sanitised and linen and bedding is cleaned at a high enough temperature compliant with covid safety.    

During lockdown, unlike other hotels we stayed open and supported housing key workers and other key initiatives. That experience has helped us fine tune our implementation and management of covid safe environments for guests, staff and all visitors.

Our food service – with an extensive menu is now resumed. Remote ordering is the norm and you can have food in your room. Our rooms are spacious so this should a safe, pleasant and comfortable experience. Those that can legitimately group (under government legislation) can be offered a private or socially distanced dining area. You will be pleased to hear also that we have spacious lounges and common areas – especially so after having recently refurbished and expanded the hotel.

Staff will use PPE as required. Whilst the current guidance is for social distancing to be the primary weapon against COVID spread and masks are optional, we have plentiful supply for our staff. Guests/visitors can purchase face masks at minimal cost.

There are sanitisation points within a few yards of hotel entry points, lounge areas and your rooms. You can get dispensed, touch-free, measured amount of alcohol based sanitisation gel – that way you can keep your room a “safe zone”.